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FREQUENTLY ASKED QUESTIONS

Have a question? Want to learn more about our services? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please don't hesitate to contact us.

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WHAT IS COMIC BOOK DRY CLEANING?

As the name suggests, dry cleaning involves the removal of soil, without the use of liquids. Gentle methods are employed to carefully lift surface dirt and grime. Please check out our Cleaning page for more detailed information.

WHAT IS COMIC BOOK PRESSING?

Comic book pressing is the process of applying humidification, heat and pressure to correct minor imperfections in a book. This is followed by House of the Scarab's proprietary cold pressing process, which helps to rebuild the "fibre memory" of the paper and aids in preventing it from reverting back to its pre-pressing form. Please check out our Pressing page for more detailed informaiton. 

WHAT TYPES OF BOOKS ARE GOOD CANDIDATES FOR DRY CLEANING & PRESSING?

Most books can benefit from Dry Cleaning and Pressing. These services can help not only to significantly improve the appearance and value of comic books, but can also help keep these treasures in better shape longer. However, books that are particularly fragile, brittle or damaged may not be good candidates for Dry Cleaning and Pressing and undertaking their Service should be done with a great deal of caution or not at all. Our pre-screening process aims to flag these types of books ahead of time, which is why we request as much complete and accurate information as possible on our Submission Form.

WHAT MAKES HOUSE OF THE SCARAB UNIQUE?

House of the Scarab is a boutique comic book Dry Cleaning and Pressing business in Calgary, Alberta. We cater to discerning clients who desire peace-of-mind and ease-of-use. Our customizable and flexible Signature Services allow our clients to choose the precise services they require with maximum convenience and minimal effort. Additionally, years of experience in this field has allowed us to develop properietary Dry Cleaning and Pressing methods that consistently yield safe and effective results in a timely and efficient manner..

WHAT IS THE PROCESS FOR SUBMITTING BOOKS TO HOUSE OF THE SCARAB?

  1. The first step in the House of the Scarab Submission Process is to complete our Submission Form.

  2. Once the Submission Form has been received by House of the Scarab, your books will be pre-screened, based on the information provided in your Submission Form within 2 business days from receipt of the form.

  3. You will then receive our notes, along with an Invoice for the requested Services.

  4. Upon payment received, you will be instructed on how to package and ship/deliver your collectibles to House of the Scarab.

  5. Once received by House of the Scarab, your books will go through a thorough second screening, after which time we will begin the requested Service within the specified timeframes for the particular Service or contact you with further information.

WHAT IS THE BEST METHOD TO PACK MY BOOKS IN PREPARATION FOR SHIPPING?

Please review this document for complete instructions on how best to package your books in preparation for shipping.

WHAT ARE TURNAROUND TIMES FOR SUBMISSION TO HOUSE OF THE SCARAB?

Our turnaround times are dependent on the type of Service requested. Our À La Carte Service generally takes between 6-8 weeks and is subject to change, depending on order volume, as well as other factors. The turnaround time for our Valet Service is 10 business days, and our VIP Expedited Service is completed within 5 business days. Please note that we reserve the right to change these turnaround times, but rest assured that any such change will be communicated to our clients during the pre-screening process.

WHAT ARE THE TERMS AND CONDITIONS FOR SUBMISSIONS TO HOUSE OF THE SCARAB?

Please see this document to review our complete Service Terms and Conditions.

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